TELUS recently offered up the option for customers to unlocked their phone, recently lowered roaming rates but increased pay-per-use text rates… however, today announced they are axing the cancellation fees for those who want to upgrade to a new device (this has always been a sore spot for customers pay). Telus noted that “When TELUS consumers and business customers want to end their agreement early to upgrade to a new TELUS device they only need to pay their device balance displayed on their monthly bill – the remaining portion of the device credit they received when they purchased their previous device.”
This gives customers the option to upgrade at anytime, without a charge. In addition, TELUS also notes that if you want to leave and go to another carrier you don’t have to pay a cancellation fee, but pay the balance plus a “small administrative account closure charge of $50″.
Thoughts?
Source: CNW
Related posts:
- Rogers to give customers option to upgrade early, will charge “Early Upgrade Fee”
- TELUS intros new upgrade structure with the “Early Device Upgrade Fee” (EDUF)
- New TELUS cancellation policy for those who “activated or renewed on or after November 21st”